Commercial Office
Convatec Customer Care
200 Medical Supply Park
Princeton, NJ 08540
For quotes, documentation, product availability, and care-setting support, share the category and facility context so customer care can respond with useful files.
Most commercial requests move faster when they include three facts: the product family being reviewed, the facility or distributor role, and the file type needed for the next internal step. A value analysis committee may need an IFU and product sheet; a purchasing team may need pack configuration and item master language; a quality reviewer may need supplier documentation, SDS, or UDI references. Use the form below to make that routing clear at the start.
Convatec Customer Care
200 Medical Supply Park
Princeton, NJ 08540
+1-800-555-0142
[email protected]
Documentation: [email protected]
Monday-Friday
8:00-18:00 Eastern Time
Recall intake monitored daily.
Include the product family, intended care setting, and whether the request is for purchasing, value analysis, clinical education, or supplier qualification. If your team needs an IFU, SDS, UDI file, or contract note, call that out in the message.
Convatec inquiries are handled as practical work tickets, not generic marketing leads. The more precise the request, the easier it is to send the correct controlled file, identify the right customer care path, and avoid unnecessary back-and-forth during contract, formulary, or distributor onboarding review.