This notice explains how information submitted through this website may be handled when users request product details, documentation, customer care, or commercial follow-up. The site is intended for business and professional inquiries, not for the submission of detailed patient records or emergency medical information.
Forms may collect name, email, phone number, facility, region, product interest, and message content. Users should avoid sending patient identifiers unless a separate authorized channel has been established. If a request relates to a complaint, recall, or adverse event, customer care may ask for additional information through a controlled process.
Submitted information may be used to respond to quote requests, route documentation questions, support supplier qualification, coordinate product education, and maintain records of commercial communication. Information may be shared internally with customer care, quality, regulatory, logistics, or sales personnel when necessary to answer the request.
Convatec applies administrative and technical controls intended to protect business contact information and request details. No website transmission can be guaranteed to be free of risk, so users should use approved secure channels for sensitive clinical, complaint, or patient-related records.
Users may request correction or deletion of business contact details where applicable law allows. Certain records may be retained when required for regulatory, quality, legal, or contract purposes.
Because Convatec products may be used in clinical contexts, users should separate routine commercial inquiries from patient-specific matters. Do not include medical record numbers, photographs, detailed treatment histories, or other patient identifiers in a general website form. If a product complaint, adverse event, or urgent quality concern requires sensitive details, customer care can direct the user to an appropriate controlled channel.
When a user asks for IFU, SDS, UDI, supplier qualification, or regulatory documentation, submitted contact details may be used to verify the requester, route the file, and maintain a record of the communication. This helps ensure that controlled documents are delivered to the right professional audience and that follow-up questions can be handled by the correct commercial, quality, or regulatory contact.